Importer of Record & Exporter of Record Services
Seamless Global Trade, Simplified & Compliant
Discover how IOR Global can simplify your international trade operations. Contact us to learn more about our services and get started with a customized solution.
Trade Experts in 120+ Countries
With trade compliance experts in over 120 countries and counting, IOR Global is a proven pathway to global expansion. Our deep expertise in international trade regulations helps companies enter new markets with confidence—minimizing compliance risks while improving profitability.
Americas
Argentina, Barbados, Belize, Bermuda, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Curaçao, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Trinidad & Tobago, United States of America, Uruguay, Venezuela
Phone: +56 9 7386 6581
Email: [email protected]
Office Location: Evaristo Lillo 48 office 502, Las Condes, Santiago, Chile
Asia Pacific
Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea (South), Laos, Macau, Malaysia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam
Phone: +65 6735 5320
Email: [email protected]
Office Location: 12 Woodlands Square, Woods Square Tower 1 #09-82, Singapore 737715
Europe, Middle East, Africa (EMEA)
Angola, Austria, Bahrain, Belarus, Belgium, Botswana, Bulgaria, Cameroon, Côte d'Ivoire, Croatia, Cyprus, Czech Republic, Democratic Republic of Congo, Denmark, Djibouti, Egypt, Eswatini, *Ethiopia, Estonia, Finland, France, Gabon, Gambia, Germany, Ghana, Greece, Hungary, Iceland, Ireland, Israel, Italy, Jordan, Kenya, Kuwait, Latvia, Lesotho, Lithuania, Luxembourg, Madagascar, Malawi, Malta, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Netherlands, Nigeria, Norway, Oman, Poland, Portugal, Qatar, Romania, *Russia, Rwanda, Saudi Arabia, São Tomé and Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, South Africa, Spain, Sudan (South), Sweden, Switzerland, Tanzania, Togo, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, Zambia, Zimbabwe
Phone: +31 478562 197
Email: [email protected]
Office Location: Eindstraat 28, 5801 CR Venray, The Netherlands
*We have suspended operations in these countries. Operations may be resumed at a later stage, and we welcome any questions in the interim if any.
Europe
Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom
Phone: +31 478562 197
Email: [email protected]
Office Location: Eindstraat 28, 5801 CR Venray, The Netherlands
Africa
Angola, Botswana, Cameroon, Côte d'Ivoire, Democratic Republic of Congo, Djibouti, Egypt, Eswatini, *Ethiopia, Gabon, Gambia, Ghana, Kenya, Lesotho, Madagascar, Malawi, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, South Africa, Sudan (South), São Tomé and Príncipe, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe
Phone: +31 478562 197
Email: [email protected]
Office Location: Eindstraat 28, 5801 CR Venray, The Netherlands
*We have suspended operations in these countries. Operations may be resumed at a later stage, and we welcome any questions in the interim if any.
Opening the Door to Global Markets
IOR Global enables businesses to enter international markets effortlessly. As a trusted Importer of Record (IOR) and Exporter of Record (EOR), we simplify cross-border trade by offering expert compliance support across 120+ countries. Our streamlined processes reduce tax and operational risk, ensuring businesses expand globally with confidence without having the need to set up legal establishments.
Our Services
Compliant, Scalable Solutions for Your Global Trade Needs
Importer & Exporter of Record Services
Named Importer/Exporter of Record for customs and taxation declaration purposes at the border.
Compliance & Risk Management
Uphold compliance to international trade laws and trade requirements at the border arising from the product shipped, minimizing delays, risks and penalties.
Government Authority Liaison
Primary point of contact responsible to Customs and other authorities as applicable to the import/export.
Delivered Duty Paid (DDP) Solution
Complete end to end solution beginning from pre-shipment compliance to final doorstep delivery, simplified and hassle free for both seller and buyer.
Supply Chain Solutions
Through our global network, we provide flexible warehousing options that adapt to your requirements, supporting scalable growth and customized service delivery.
Our Expertise
At IOR Global, we understand the unique challenges faced by diverse industries in the global marketplace. Our expertise spans IT and technology, aerospace, e-commerce, and more. No matter the sector, we combine knowledge and experience to facilitate your international trade endeavors and help you unlock new opportunities worldwide.
IT/Tech
We deliver global import and export solutions for the IT sector, ensuring access to the latest hardware, software, and enterprise solutions. Our expertise helps businesses stay ahead with reliable technology delivered seamlessly across borders.
Data Centres
From servers and storage systems to networking equipment, we specialize in importing mission-critical data centre infrastructure worldwide. Our import and export services enable resilient, scalable, and future-ready operations.
Logistics, Supply Chain and Spare Parts Depot
We collaborate with companies to further enhance their global trade networks with tailored import/export solutions that strengthen the supply chain efficiency. Our expertise ensures compliant and smooth cross-border operations, minimizing delays, fast and reliable access to essential spare parts.
E-commerce & Consumer Goods
We empower businesses with cross-border trade solutions that expand product reach and accelerate delivery times. By managing the complexities of international logistics, we help ecommerce brands grow globally and serve their customers more effectively.
Other Industries
We offer support to companies operating in specialised and highly regulated sectors (e.g. medical technology, aerospace, automotive), extending our compliance driven import/export solutions to tailor your unique operational needs. We are always happy to connect with companies from various sectors.
How Our Process Works
Our services ensure full compliance with local and international regulations across 120+ countries, streamlining the import and export process for businesses seeking to expand globally. Whether you’re managing cross-border shipments, navigating complex customs regulations, or establishing a local presence, we provide the expertise and support you need to grow your international business with confidence.
Step 1
Engagement
We begin under a mutual NDA and ask you to complete the IOR Questionnaire. This captures products, lanes, prior issues, and permit triggers so we can evaluate compliance, risk, and fit.
Step 2
Consultation
Together we clarify your business goals and operating model—ownership/title flow, Incoterms, delivery expectations, target countries, and tax posture—so the service aligns with your growth plan.
Step 3
Operational Discussion
We translate needs into requirements: importer identity, product classifications, permits, data and document templates, SLAs, escalation paths, and audit/recordkeeping standards.
Step 4
Proposal & Contract Acceptance
You receive a clear scope, pricing, and responsibilities with compliance assumptions. Once approved, we execute the agreement and schedule implementation.
Step 5
Implementation
We set up general & country workbooks, KPIs, billing, and shipping-document templates; assign your IOR Global account & compliance team; and introduce the LSP with roles and responsibilities.
Step 6
Operations & Compliance Setup
We perform final product compliance checks, verify shipping docs, obtain permits/licenses, and coordinate transportation & customs brokerage so live operations start cleanly.
Step 7
Ongoing Support & Review
We provide continuous recordkeeping, monitor filings, and run quarterly/half-year reviews to optimize routes, add new products/countries, and ensure sustained compliance.
International Trade News
The Latest Info on International Trade
Experienced Leadership & Local Agents
IOR Global gets you access to a massive network of trusted, experienced and efficient import/export agents in countries around the world. Our regional offices are ready to help you unlock the expansion into global markets and we’ll do so leveraging decades of international trade compliance experience.
Ken Muldoon
Managing Director, Chairman
With a wealth of over three decades of extensive experience in the customs and trade sectors, encompassing both the intricate private and dynamic governmental realms, Ken proudly holds the esteemed positions of founder, Chairman, and Executive Director of IOR Global, where his leadership and vision are instrumental in navigating the complexities of international trade and customs compliance.
Laura Iglesias
Regional Manager, Americas
Laura brings to IOR Global over 25 years of extensive experience in the international trade and transportation industry, having developed a deep understanding of the complexities and dynamics involved in global commerce. Her background encompasses various aspects of trade logistics, regulatory compliance, and strategic planning, making her a valuable asset in navigating the challenges of international markets.
Zan Chan
Regional Manager, Asia Pacific
With more than 20 years of experience in logistics, international trade, and global supply chain management, Zan brings comprehensive regional expertise to IOR Global. Her background spans complex cross-border operations, regulatory compliance, and the management of high-value international programs. Over the course of her career, she has built strong partnerships across diverse markets and led teams in delivering reliable, compliant, and scalable solutions for multinational clients.
Sanne Muijsers – Thissen
Regional Manager, EMEA
Sanne is a highly experienced logistics and international trade professional boasting more than 20 years of extensive experience in the industry, during which she has developed a profound understanding of the complexities and nuances that govern global trade and supply chain management.
Mervyn Sim
Global Trade Compliance Manager
Mervyn has 10 years of experience in the international trade compliance industry in trade operational roles as both a service provider and a client. His background enables him to develop IOR Global’s in-house IT systems for both internal/external customers and translate complex regulatory frameworks for practical operationalization.
Frequently Asked Questions
What You Need to Know
What is an Importer of Record?
The Importer of Record (IOR) is the entity responsible for ensuring that goods are imported into a country in compliance with local regulations. The IOR handles all customs documentation, tax declarations, and import permits, ensuring the goods are legally allowed to enter the country.
What is the difference between IOR and EOR services?
IOR (Importer of Record) is responsible for managing compliance when importing goods into a country. EOR (Exporter of Record) takes responsibility for the export documentation and compliance when goods are shipped internationally.
Can a Customs Broker Be the Importer of Record?
A customs broker may assist in the importation process by handling customs clearance, but they are typically not the Importer of Record. The IOR is responsible for the overall compliance and regulatory duties associated with importing goods, which includes dealing with customs, taxes, and documentation.
Can the Shipper Be the Importer of Record?
In some cases, the shipper can be the Importer of Record, but this depends on the specific circumstances and the country’s regulations. In many situations, the buyer or consignee becomes the IOR, especially if the goods are being delivered to a location without a local legal presence for the seller.
What is an Importer of Record Number?
The Importer of Record number (often referred to as an IOR number) is a unique identifier used to track the importation of goods. This number is typically assigned by customs authorities and is used in all customs-related transactions and documentation to ensure the goods are being imported under the correct entity.
What is the difference between Importer of Record (IOR) and Delivered Duty Paid (DDP)?
The IOR is the legal entity responsible for ensuring goods are imported in compliance with local laws, including customs filings, tax payments, and regulatory approvals. DDP is a shipping term that refers to a full logistics solution, where duties, taxes, customs clearance, and delivery are all included in one service. In short: IOR is about legal responsibility; DDP is about complete logistics coverage.
Why do companies need an Importer or Exporter of Record?
Many countries require a locally registered entity to act as the official party for customs clearance. If you don’t have an entity in that market, your shipment cannot legally enter or exit. An IOR/EOR solves this by acting as that legal entity on your behalf, enabling smooth, compliant cross-border trade.
What countries can you provide IOR/EOR services in?
We provide IOR/EOR coverage in a wide network of countries across Americas, Asia-Pacific, Europe, Middle East & Africa through our in-house team and trusted global agents. For specific country coverage, please contact us with your shipment details.